Refund policy

Damaged or Defective Items

We only offer replacements or refunds if the item arrives damaged or defective.

To be eligible:

• You must contact us within 48 hours of delivery

• You must provide:

  • Clear photos of the item

  • Clear photos of the packaging

  • Your order number

Requests made after 48 hours will not be accepted.

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Non-Returnable Items

The following items are non-returnable and non-refundable:

• Sale or promotional items

• Items marked “Final Sale”

• Items used, worn, washed, or altered

• Items damaged due to misuse or normal wear

• Items delayed due to customs or shipping carriers

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Shipping & Delivery Issues

We are not responsible for:

• Delays caused by shipping carriers

• Lost or stolen packages marked as “delivered”

• Customs delays, duties, or import fees

Once an order has been shipped, responsibility transfers to the customer.

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Incorrect Address

Customers are responsible for providing the correct shipping address.
We are not liable for orders sent to an incorrect address provided at checkout.

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Refunds (If Approved)

If approved, refunds are processed back to the original payment method within 5–10 business days.
Original shipping fees are non-refundable.

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Chargebacks & Disputes

Customers are encouraged to contact us directly before filing a chargeback.
Unauthorized chargebacks may result in account suspension and permanent refusal of future orders.

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Policy Acceptance

By completing a purchase, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.